The controller of your personal data is Blue Earth (hereinafter: Blue Earth, we)
Chamber of Commerce registration number: 73402621
Address: Limmelderweg 2, 6222 PB Maastricht
VAT number: NL859515667B01
1. Processing Purposes
We process your data for the following purposes:
- Managing your account;
- Reviewing, processing and completing orders, returns and complaints;
- Our own marketing goals and marketing purposes of parties we work with;
- Managing our claims in the event that Blue Earth does not receive payment despite various warnings;
- Comply with legal obligations / enforce rights and claims;
- Making analyses, including for statistical purposes.
2. What data do we process?
Blue Earth processes the following data in its customer database:
(Historical data is also retained from this data to the extent permitted by law)
Information about your person
We process your name, address, place of residence, gender, email address, telephone number, password and customer number.
This data will not be used for marketing purposes unless you have given us explicit permission to do so. Newsletters are sent by e-mail and only after registration. Every newsletter contains a link to unsubscribe. Your telephone number will not be used for commercial purposes and we do not provide address details to third parties for marketing purposes via print. Blue Earth may use the address details provided to it to send Blue Earth advertising material or Blue Earth trade names.
All data that is important to be able to process your order, including the data of orders, returns, cancellations, discounts, (deviating) delivery addresses, order channels and chosen payment methods.
Bookings and payments
We process deliveries, payments, corrections, interest entries, cost entries, payment arrangements, payment arrears and other entries on your account.
Correspondence and contact history
All correspondence (via post, email, telephone or social media) is processed and stored. This includes confirmations of orders or returns and payments, invoices, payment requests, account statements and handling complaints. In addition, it is stored whether you have given permission for other services such as our newsletter.
Use of our website
We keep track of which items have been placed in your shopping cart, which pages have been visited, the device with which you visit our site, your IP address, your cookie settings and the cookies themselves.
Viewing and adjusting data
You can view your data and adjust it where necessary via your account at Blue Earth.
3. Security of your data
Blue Earth uses secure connections on all its web pages and passwords are always stored in a hashed form. When we transfer or receive your data on our website, we always use encryption technologies that are recognized as accepted standards within the IT sector.
We do not store more data than necessary and ensure that no particularly sensitive personal data is stored in our database, unless there is no other way. We take technical and organizational measures to prevent data loss or unlawful processing (such as attacks). We therefore guarantee an appropriate security level and have our site tested periodically.
All systems in which (sensitive) personal data are processed are equipped with antivirus software and the latest security-related patches of all other important software, as issued by the suppliers of this software.
4. Transport of personal data
We cannot avoid sharing your personal data with third parties. We explain why below.
When processing your order(s), personal data is provided to the following logistics partners:
MyParcel; Siriusdreef 66-68, 2132 WT Hoofddorp
PostNL, Prinses Beatrixlaan 23, 2595 AK The Hague;
Without providing information to these partners, the ordered items cannot be delivered and/or collected at your address or the alternative delivery address chosen by you. The logistics partners mentioned above may use third parties for the delivery of your package, ensuring that these third parties offer the same guarantees with regard to your privacy. In exceptional cases, an item can be delivered to you directly from the supplier without the intervention of the above-mentioned partners. When picking up a package at a PostNL Point, proof of identity is requested.
To provide you with the best possible service, good customer service is of great importance and our customer service needs access to your data.
Blue Earth uses the following third parties for its mail delivery:
PostNL, Prinses Beatrixlaan 23, 2595 AK The Hague;
Without providing information to these partners, we cannot send you letters, account statements or advertisements by post.
Follow-up of payment arrears
There can be various causes for payment arrears and Blue Earth tries to find a solution with the customer as much as possible. In the event of continuous non-payment, Blue Earth reserves the right to transfer or assign the file to a collection agency.
On the basis of legal obligations, Blue Earth can provide data to the government, the police, the judiciary and other public-law bodies or other parties. In the event of (suspected) fraud, Blue Earth reserves the right to report it to the police, stating the necessary personal data or to have an external investigation carried out by a detective agency. In the context of legal proceedings, we may provide data to the parties involved, including lawyers, legal aid, bailiffs, engaged experts and the court.
In addition, Blue Earth may provide data to third parties for an analysis of its (internal) processes and/or customer portfolio to improve its services or to conduct a survey/customer satisfaction survey.
Please note: for all data processing by third parties, Blue Earth has concluded a processing agreement with the relevant third parties in accordance with the applicable (privacy) legislation.
5. Retention period
We store personal data for the duration of the active customer relationship and/or in case of another business relationship with Blue Earth (e.g. a newsletter permission). In case of deletion of your account and/or termination of the business relationship in any way, your personal data will be blocked and permanently deleted after expiry of the legal retention obligations resting on Blue Earth. If we keep personal data, it will only be used to comply with legal rules/requirements and/or to (be able to) enforce our own rights and claims and/or for statistical purposes. In any case, we do not store your data for longer than is necessary for the processing of the purposes for which it was collected.
6. Information about your rights
If you wish to exercise your rights under current (privacy) legislation, please let us know via the contact details below. Please state the reason for your request and your customer number (if applicable).
Right of access
You have the right to request which personal data we have processed about you and to which third party(s) data has been provided.
Right to erasure and rectification
You have the right to adjust or have your personal data adjusted or removed. If there is incorrect information, it will be adjusted as soon as we receive your notification. If the legal requirements are met, personal data will be deleted if they are no longer necessary for the purpose for which the personal data was processed or if personal data has been unlawfully processed.
Personal data is excluded from erasure if it is used to fulfill our tasks (e.g. in the case of contractual obligations), for the exercise of our rights and claims and if we are obliged to retain data on the basis of a legal retention obligation .
Right to restriction
If the legal requirements are met, you can request that the processing of your personal data be restricted. This means that the (further) processing of certain data is discontinued.
Right to object
You have the right, at any time, to object to the processing of your personal data. We will then cease the processing unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests in accordance with legal requirements.
Please note that in the event of an objection to the processing of personal data for marketing purposes, this personal data will only be used for processing this objection and for no longer sending advertising material. The objection has no effect on the processing of personal data based on one of the other processing purposes.
Right to lodge a complaint
The Dutch Data Protection Authority has been designated as the supervisory authority in the Netherlands and you have the right to file a complaint with the supervisory authority if you believe that your rights have been violated.
A cookie is a small text file that is placed on your computer, tablet or smartphone during your visit to our website. Information is stored in this text file and this information is recognized / retrieved on a subsequent visit. For example, by using cookies and other techniques, we ensure that:
- You do not always receive or have to enter the same information when you visit our webshop;
- We can offer you special functionalities such as your wish list or your shopping cart;
- We can measure how our web store is used and where we can improve it;
- We can show you advertisements and recommendations based on your interests;
We can recognize which device you use when you visit our website;
- We can register or have registered how often an advertisement is shown in order to better tailor the advertisements to your needs and interests and to prevent you from seeing the same advertisement over and over.
By email: email@example.com
By phone: +31(0)6 4019 3074
By post: Blue Earth, Limmelderweg 2, 6222 PB Maastricht